IPTV FAQ – Frequently Asked Questions
The most important answers at a glance. Didn’t find yours? Message us.
General
What does the plan include?
All live channels, movies and series in multiple languages and qualities up to 4K, a programme guide (EPG) and personal support.
On how many devices can I watch at once?
The number of simultaneous connections is stated in the plan description. You can install the app on several devices but only use the stated number at the same time.
Free trial
How do I get the free 24h trial?
Message us on WhatsApp or use the form on “Free trial” – we send your trial login right in the chat. The trial ends by itself after 24 hours, free of charge.
Can I try more than once?
No, one trial per person, email address and WhatsApp number.
Why does everything run via WhatsApp?
It’s the fastest way to reach you, answer questions personally and help with setup directly. We don’t send emails.
Payment & term
How do I order and pay?
Choose your plan on the “Order” page and send the order via WhatsApp. In the chat we tell you the payment options and send your login once payment is received.
Does my plan renew automatically?
No. All plans are one-time payments and end automatically. We remind you shortly before expiry.
How do I renew my access?
Via “Renew” – enter your username, choose a term, pay. Your login stays the same.
Can I withdraw?
Consumers have a statutory right of withdrawal. Details and the withdrawal function are on the “Right of withdrawal” page.
Technology & setup
What internet speed do I need?
At least 16 Mbit/s for HD and 50 Mbit/s for 4K. A wired connection is more stable than Wi-Fi.
Which app should I use?
For smart TVs and Apple devices we recommend IBO Player Pro, for Fire TV and Android TV TiviMate. See the overview under “Apps”.
The picture stutters – what can I do?
Restart your router and device, use a wired connection if possible and choose a lower quality. If that doesn’t help, contact support.
When and where do I get my login?
Via WhatsApp to the number from your order – usually within 15 minutes. For security reasons we never send login details by email.
More questions?
Our support is happy to help via WhatsApp or Telegram.
Found your answer?
Start your free 24-hour trial now, check the guide for your device or choose your plan right away.